Privacy policy.

This Data Protection Policy Statement provides information about the ways in which r will collect, store and use personal data relating to individuals (data subjects). This Data Protection Statement relates to personal data received by Inov8ive Ltd. (‘Inov8ive’) where data subjects contact, or request information from Inov8ive directly, and also personal data received by Inov8ive indirectly, and as set out below.  By providing contact information, you agree to be contacted by these means.

Inov8ive Limited

Inov8ive is an UK tech start-up company.

Controller Contact Details

Inov8ive is the controller for the personal data it processes. You can contact Inov8ive as set out on the contact page of our website.

Data Processor(s)

In the case of service providers or suppliers to Inov8ive where Inov8ive uses data processors to provide certain services to them, Inov8ive will require such processors to abide by certain terms to protect any personal data which is processed by the service provider/supplier during the course of providing the service, as set out in Article 28(3) of the GDPR. 

Personal Data

Is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

DPO Contact Details

In accordance with Article 37 of the GDPR, Inov8ive has appointed our Snr Operations Manager as the Data Protection Officer.  If you wish to contact our Data Protection Officer in relation to the processing of your personal data by Inov8ive, you can do so by e-mailing caroline@inov8.ltd

Data Protection Legislation

Inov8ive processes personal data under the regulations of the GDPR and the E-Privacy frameworks.  

GDPR

The GDPR came into force on 25 May 2018 and is designed to give individuals more control over their personal data.

Inov8ive recognise that the key principles relating to the processing of personal data under the GDPR are lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability.

In the UK the national law, which amongst other things, gives further effect to the GDPR, is the Data Protection Act 2018.

 E-Privacy Regulations 

Inov8ive is also responsible for monitoring and enforcing compliance with the E-Privacy Regulations (S.I. No. 336 of 2011 – the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011). The E-Privacy Regulations relate to the processing of personal data in the context of certain electronic communications.  From 25 May 2018, processing of personal data in this context (including, amongst other things, unsolicited electronic communications made by phone, e-mail, and SMS) is subject to both the general laws set out in the GDPR and the specific laws set out in the E-Privacy Regulations.  

Processing of Personal Data by Inov8ive 

Inov8ive will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf.

Inov8ive may disclose aggregate statistical information about our web site visitors in order to describe our services to prospective partners, advertisers and other reputable third parties, and for other lawful purposes, but these statistics will not include personally identifying information.

Inov8ive processes personal data for a number of different purposes:

• For sales and marketing purposes, via our website or directly to lorna@inov8.ltd
  to provide you with information you request from us relating to our products or services or to provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
• For Information that you provide by filling in forms on our website, such as when you registered for information or to make a purchase.
• To meet our contractual commitments to you.
• To notify you about any changes to our website, such as improvements or service/product changes, which may affect our service.
• For queries and concerns where personal data is received from individuals who have raised queries or concerns with Inov8ive.
• For complaint handling – including personal data received from a data subject directly (or through his or her legal representatives) where the data subject makes a complaint to Inov8ive; personal data relating to a data subject received by Inov8ive from an organisation about which Inov8ive has received a complaint.
• For inquiries and investigations – including personal data received from data subjects directly; and personal data received from an organisation, which is the subject of an inquiry or investigation.
• For service providers and suppliers – including personal data obtained from service providers or suppliers engaged by Inov8ive.
• For job applications – including personal data received from persons applying for roles within Inov8ive.
• For conferences and events – including personal data relating to attendees at events that may be organised by Inov8ive.

Inov8ive may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us at lorna@inov8.ltd stating your name and request

The Data that Inov8ive Processes

Personal data 

This includes, as detailed above, personal data received by Inov8ive where data subjects contact, or request information from Inov8ive directly, and personal data received by Inov8ive indirectly.  

The personal data that we process may include (i) basic personal information, such as a data subject’s name / surname; date of birth; the company or organisation a data subject works for; (ii) contact information, such as a data subject’s postal address, email address and phone number(s); and (iii) any other personal data that is provided to Inov8ive during the course of the performance of its functions. 

Special category data 

Inov8ive will not process special category data. Special category data is defined as personal data relating to racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data; biometric data for the purpose of uniquely identifying a natural person; data concerning health; and data concerning a natural person’s sex life or sexual orientation.

How Inov8ive collects Personal Data

Phone Calls to Inov8ive Sales and Marketing team:

Inov8ive will only audio record or retain audio recordings of phone conversations for training and quality purposes, where notified.

Where an individual contacts Inov8ive by phone, caller numbers are automatically stored on the CRM System recipient phone at Inov8ive for a limited period of time in a list of inbound and outbound calls, but no further processing of this data (caller numbers) is carried out by Inov8ive.   

During the course of dealing with a query, complaint or other matter, Inov8ive may record personal data received during the course of phone calls in the form of notes made on the relevant file.

Emails

All emails sent to Inov8ive are recorded and stored for the purposes of the matter to which the email relates.  The sender’s email address will remain visible to all team members tasked with dealing with the query. 

Post

All post received by Inov8ive is forwarded to the relevant team in Inov8ive and stored for the purpose of the matter to which the post item relates.  Original hard copy versions of post items are retained for a period of six weeks and are then confidentially destroyed thereafter.

Social Media

Inov8ive also receives personal data through its social media interactions on Twitter, Meta and LinkedIn. Inov8ive has social media accounts on these platforms in support of its sales and marketing activities. Messages or posts received by Inov8ive on these social media platforms are viewed by Inov8ive, but the personal data contained in the messages/posts is not logged or stored other than on the relevant social medial platform or on the Inov8ive CRM system.   

CCTV

Inov8ive does not currently operate CCTV. However, it is envisaged that Inov8ive may operate CCTV for safety and security purposes in the future once the company has established its supply chain management program, and if so, this would be done to process personal data on the basis that it is necessary for Inov8ive’s legitimate interest of safety and security. In such future cases, CCTV footage would be retained by Inov8ive for a maximum period of 14 days.  

 Website

The Inov8ive website (www.inov8ive.com, www.inov8.ltd, www.inov8ive.ltd) uses certain cookies. 

 The recipients of Personal Data processed by Inov8ive

Disclosure to Third Parties

Personal data collected by Inov8ive is held confidentially and is not shared by Inov8ive with any third parties, with the following exceptions: 

• For the purpose of legal proceedings:
  • In the event that a matter or complaint is brought before the Courts the materials, including any information, documents or submissions provided by an individual, may be made public in open court.
• In the case of service providers or suppliers Inov8ive:
  • Inov8ive may use data processors to provide certain services to Inov8ive. Inov8ive requires such processors to abide by certain terms to protect any personal data which is processed by the service provider/supplier during the course of providing the service.

 Retention period for Personal Data

The retention periods for personal data held by Inov8ive are based on the requirements of the data protection legislation and on the purpose for which the personal data is collected and processed. We would normally retain data for a period of 7 years. However, you can request removal of your personal data at any time.

 Data Protection Rights

Under data protection law, data subjects have certain rights. 

The data subject rights are:

1. The right to be informed about the processing of your personal data
2. The right to access your personal data
3. The right to rectification of your personal data 
4. The right to erasure of your personal data
5. The right to data portability
6. The right to object to processing of your personal data 
7. The right to restrict processing of your personal data
8. Rights in relation to automated decision making, including profiling 

 Your Right to Complain

If you have any concerns in relation to the manner in which we process your personal data, you can contact caroline@inov8.ltd 

If you are dissatisfied with how we process your personal data, you have the right to complain to the Data Protection Commission at Information Commissioner's Office (ICO)

Changes to our Data Protection Policy Statement 

This Data Protection Statement is kept under regular review and is therefore subject to change. If you have any comments or queries in relation to this Data Protection Policy Statement, contact caroline@inov8.ltd